BOOKING FLOW HELP

Booking flow consists of 5 steps:

  • Route selection/li>
  • Goods type
  • Vehicle type
  • Passenger details
  • Confirmation & payment

Once you have paid for the booking you will receive a waybill number. Using your waybill number - you can go to the port anytime during the booking validity period - and check in.

Mon - Fri: 8.00am – 5.00pm UK time

Mon - Fri: 8.00am – 5.00pm UK time

+44 (0)1304 863875

freightsupport@poferries.com

PRICING

Freight Charge:
The price for the freight vehicle.

BAF:
Bunker Adjustment Fuel/Fuel surcharge. Reviewed every month against the cost of low sulphur fuel.

Passengers:
2 passenger is already included in the price.

Additional Passengers:
£19 and €25 per person.

P&O FERRIES

1 January 2022 Changes to Process

  1. The Ending of Staged Customs Controls and EIDR
  2. All Driver Accompanied shipments entering the UK on our North Sea Routes, will require ‘Pre-Lodgement’ using GVMS (The Goods Vehicle Movement Service).

The Dutch authorities guide to these changes is here - Get Ready For Brexit.

These changes have been incorporated into the guide below.

Initial Steps

1. Register for an EORI number

If you are moving goods into or out of the Netherlands, you will need an EU EORI number. If you do not already have one, you can obtain it from the customs authority in the EU country where you submit your first customs declaration. If your business is also responsible for completing the import declaration when the goods are imported into the UK, you will also need an UK EORI number - you can apply here. Please note this is a one-off process. 

2. Responsibility for the import and export declarations

Determine whether you will submit import and/or export declarations to each customs authority yourself or whether you will use a forwarder or customs agent for this. You must decide with your supply-chain partners as to who is responsible for the relevant declaration documentation.

3. Make your booking with P&O Ferries

Make your initial booking in the same way you always have. Please inform us if you:

  • are shipping an empty vehicle;
  • intend to make a full customs declaration; or
  • intend to ship with GVMS.

Depending on the type of goods you may need to submit additional information about your booking, consignment and goods. If you have made your booking online or via the FBO, you will also need to submit this information via the P&O Ferries Freight Portal. If you have made an EDI booking, this information will be automatically sent to the relevant P&O Ferries system without needing to be input into the P&O Ferries Freight Portal.

To add or change Multiple Load Lines (MLL) to a booking this can be done using the latest version of EDI or through the P&O Ferries Freight Portal. Please note that the weight in the initial booking must be the same as the cumulative weight of multiple load lines and all hazardous goods must still be booked through the relevant Freight Booking Office (FBO).

Pre-Travel Requirements

Pre-lodge customs declarations

You will need to pre-lodge an export declaration with Dutch customs and an import declaration with HMRC. You can either do this directly or via a nominated customs agent on your behalf. If you are moving goods via the Transit Convention, you will need a Dutch export declaration and a transit declaration.

Dutch export process

Exports from the Netherlands to the UK must receive export clearance in the Netherlands and must be pre-declared for importation into the UK via the Dutch Port Community System of Portbase. Please also ensure that you or your nominated agent notify all customs documents via Portbase.

If you have not already done so, please register with Portbase ahead of the end of the transition period and familiarise yourself with the new process for exporting goods from the Netherlands. When this information is submitted to Portbase, P&O Ferries will then automatically receive the relevant EU documents and reference numbers.

When making declarations in Portbase, a PONF prefix should be applied to your P&O Booking reference. For example, P&O Ferries booking reference HU012345678 must be quoted as PONFHU012345678 when making Portbase declarations.  

Shipment ID’s (also known as Consignment ID’s) must be quoted as the P&O Booking Reference plus a three-digit number for the Consignment ID. (Consignment ID 1 for Booking Reference HU012345678 would be quoted as HU012345678001 when making Portbase declarations.)

All customs information must be completed and provided within the current booking cut off times and prior to your Accompanied/Un-accompanied unit arriving at the port. The cut-off for bookings information and the supply of Customs details/documentation is 1200hrs on the day of departure. This is to ensure that all information is provided so that your vehicle/unit is shipped on your booked departure if clearance is authorised.

UK import process

The UK Government is phasing in border controls following the end of the transition period on 31 December 2020.

  • From 1 January 2022: Full import controls on all goods.
  • From 1 July 2022: Additional requirements for Products of Animal Origin, such as the introduction of Health Certificates. If your vehicle contains high-risk animal or plant products, you should ensure that the driver has the necessary health certificate(s). 

Animal or Plant Products

If your vehicle contains any animal or plant products, including high-risk animal or plant products, you should ensure that the driver has the necessary health certificate(s). For more information, please see the UK Government’s guidance on moving animals and animal products and plants and plant products post-Brexit.

Provide UK customs information to P&O Ferries

There are 2 possible Border Operating Models. If you are shipping Driver-Accompanied, or Transit Unaccompanied, you will need to use GVMS. If you are shipping Unaccompanied you can choose whether to use GVMS or Temporary Storage.

Please choose which Border Operating Model you require the step-by-step guide for on this route: 

GVMS

In order to use GMVS (which is required for Driver Accompanied and Transit, and optional for Unaccompanied) you must complete a one-time registration for GVMS.

For each shipment, you will need to create a UK import declaration with HMRC. You can either do this directly or via a nominated customs agent on your behalf, on the gov.uk website here. For each shipment, you will need to obtain a Goods Movement Record (GMR) from the GVMS system.

Your Entry Reference Numbers (ERNs) for Full UK Import Customs Movements will need to be linked together within the single GMR. Or, if you are shipping under Transit, your Movement Reference Numbers (MRNs) will need to be linked together within the single GMR.

You can create your GMR id’s up to 28 days before your shipment date in GVMS. Each GMR contains details for a single crossing and can be used only once.

Diagram_NS_Transit

Before travel

  1. Create a GMR and link the unique references for all transit declarations in the GVMS system
  2. Send P&O the GMR id (Goods Movement Reference) and confirm customs status using the P&O Freight Portal prior to sending your vehicle to the port. Instructions on how to do this can be found on the portal. (EDI customers can do this through EDI).
  3. Ensure your driver has a copy of the GMR id - and if shipping via Transit, the Transit Accompanying Document (TAD) - on arrival at the terminal, where they will be required to present it to gate staff.

Day of Travel

All drivers must have all the necessary documentation as outlined in the pre-travel section above. All drivers and cargo without the necessary documentation risk delays or refusal of entry. 

Upon arrival at Europoort

The GMR id will be validated at the entry gate, and if successful, the vehicle will be given permission to board by HMRC and will be checked-in for shipment by P&O Ferries.

Note – the vehicle details entered in the GVMS system must be the same as the vehicle which arrives at the port, or the GMR will not be able to be validated. For Self-Drive this is the Vehicle Registration (cab/plate number), for Unaccompanied this will be the Trailer Id or Container Id.

Vehicles which cannot be successfully validated will not be able to board and may be refused entry to the terminal.

To help avoid validation issues at the port please verify the GMRid on the portal, this will check that everything is in order and that validation will be successful when it arrives.

Drivers should then complete our standard check-in process and move to the loading lanes in preparation to board the vessel (accompanied) or take the trailer where instructed within the yard (transit unaccompanied) prior to loading.

During the sailing

Upon commencement of the voyage, P&O Ferries will compile an import manifest, which will in turn initiate the UK import clearance process.

During the crossing the HMRC risk assessment will be completed and GVMS will be updated with a Free to Proceed or Hold message. Destin8 (Port Community System) will be updated to show a Release Note when GVMS provides a Free to Proceed message. Customers can view the status of the GMR via the same method it was created, or via gov.uk service. Vehicles/units without a release note will not be able to leave the terminal.

Upon arrival at the UK port

If an inspection is required, the vehicle/unit must be presented to Border Force, otherwise (assuming no other agencies have placed a hold on the shipment) is free to leave the port.

Any units which are carrying a mix of Transit goods, or Transit and non-Transit goods will only be cleared to leave the port when all of the formalities for the whole unit are completed.

If required, health inspections of animals and animal products, and plants and plant products, will take place prior to exiting the port.

Temporary Storage

For each shipment, you will need to create a UK import declaration with HMRC on the gov.uk website, here. You or your agent will be required to claim the goods on arrival in the UK.

Before you travel

Units will only be permitted to enter the Terminal if the required export declarations have been submitted in Portbase. Please ensure that your Unit ID is also correctly entered into Port base as you will not be permitted into the Terminal unless this matches your declaration. Please also ensure that the driver has the necessary plant/animal health certificates if applicable.

Day of Travel

All drivers must have all the necessary documentation as outlined in the pre-travel section above. All drivers and cargo without the necessary documentation risk delays or refusal.

Upon arrival at Europoort

Drivers should complete our standard check-in process and take the trailer where instructed within the yard prior to loading.

During the sailing

Upon commencement of the voyage, P&O Ferries will compile an import manifest, which will in turn initiate the UK import clearance process.

You or your nominated agent (the declarant) will then be able to self-nominate the import consignment using the transaction CSN (Consignment Self-Nomination) function within the Port Community System of Destin8. There are two ways of claiming the goods:

  • CSN Option 1: You can claim via inputting a Unit ID, Bill of Lading (P&O Ferries Booking Reference) or UCN. If multiple consignments share the same P&O Ferries Waybill/ Booking Number, then all will be displayed for you to select appropriately.
  • CSN Option 2: If you are looking to claim multiple consignments you can use this option to enter the UVI and/or the cargo broker badge code. This will list all consignments matching these criteria for you to view and select. Please note that you can use transaction TRC to gain the UVI and cargo broker code.

Upon arrival at the port in UK

Once the vessel arrival has been notified to Destin8 by the terminal operator, Destin8 will send all entries to HMRC’s CHIEF system relating to that voyage. CHIEF then returns a route and subject to their checks, clears the consignments, with Destin8 generating a release note authorising the goods can depart from the Terminal.

Any units which are carrying a mix of Transit goods, or Transit and non-Transit goods will only be cleared to leave the port when all of the formalities for the whole unit are completed.

If required, health inspections of animals and animal products and plants and plant products will take place prior to exiting the port.

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